An urgent repair isn't handled until a person says so.
No heat in January or water through the ceiling can't sit in an inbox. When a tenant or guest marks a problem urgent, Propvara texts and emails the property's first contact immediately. A delivered text doesn't count. If nobody taps "I'm on it" in time, the backup and the owners are alerted, then everyone. The tenant sees when someone has confirmed.
What it does
- Urgent and emergency reports from tenants and short-term guests
- First contact, backup person and backup phone per property
- Escalation after a time you choose (5 minutes to 4 hours)
- "I'm on it" confirmation that stops escalation and tells the tenant
- Property instructions shown to tenants while they wait (shut-offs, breaker panel)
- Every alert logged on the case timeline
- Automated phone call when texts go unansweredComing soon
Who it helps
Property managers
Name a first contact and a backup per property, set how long to wait, and see unconfirmed urgent reports at the top of your home screen.
Landlords
If your manager doesn't respond, you hear about it, in minutes rather than the next morning.
Tenants
See that your urgent report was received, then confirmed, plus any instructions for your building while you wait.
How it works
- 1
A tenant reports a leak and marks it urgent.
- 2
The first contact gets a text and email with a link.
- 3
If nobody confirms in time, the backup and owners are alerted.
- 4
Someone taps "I'm on it" and the tenant is told.
Questions about this feature
Does Propvara replace calling 911?
No. Tenants and guests are told to call 911 if anyone is in danger, or there's fire or a gas smell. Escalation makes sure the people responsible for the building know quickly.
What if our first contact has no phone on file?
They get email only, and setup shows that next to their name so you can add a phone or a backup line.
Works well with
- Repairs & maintenance Every repair as a case: tenant report, photos, visits, quotes, invoice and outcome on one timeline.
- Reminders & notifications Rent reminders, visit times, approval requests and monthly owner emails, sent automatically by email and text.
- Tenant app Three big buttons: pay rent, report a problem, message. Built for every age.
- Short-term & mid-term rentals Airbnb, Vrbo and Booking.com calendars synced both ways, direct bookings, payouts and a guest guide.
See your portfolio reconciled.
Try every feature free for 14 days. Founding members keep 30% off for as long as they stay.